Refund and Returns Policy

Thank you for shopping with us. We’re committed to delivering high-quality books and excellent service. Please read our Return and Refund Policy carefully before placing your order.

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📦 1. Returns Eligibility

We accept returns only for physical book products that meet the following conditions:

• The item must be unused and in its original condition

• The return request must be made within 7 days of delivery

• The book must be undamaged and unopened

📌 We do not accept returns for products that have been read, marked, torn, or handled beyond necessary inspection.

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❌ 2. Non-Returnable Items

We do not accept returns on:

• Digital downloads or eBooks

• Discounted or promotional items

• Personalized, signed, or custom editions

• Gift cards or bundled offers

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💸 3. Refunds

Once your return is received and inspected, we’ll notify you via email. If approved, a refund will be issued to your original payment method within 5–10 business days.

Refunds will be processed for:

• The product cost (excluding shipping charges)

• If the error was ours (e.g., wrong or damaged item), we will also refund shipping

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🚚 4. Return Shipping

• Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.

• We recommend using a trackable shipping service to ensure successful delivery.

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📮 5. How to Initiate a Return

To start a return, email us at info@melvincoates.com with:

• Your order number

• A photo of the product (if damaged)

• Reason for return

Once approved, we’ll provide return instructions.

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❓ Questions?

If you have any questions or concerns about your order, don’t hesitate to contact our support team. We’re here to help.